Frequently Asked Questions
Everything you need to know about your Fallen Footwear order.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping varies by destination but generally takes 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure the tags are still attached to qualify for a full refund.
Are Fallen shoes true to size?
Yes, most of our skate shoes fit true to size. If you prefer a roomier fit for technical skating, we recommend going up a half size.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans via Afterpay.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.